Dr. Gloria Antonitta Lobo is a result-driven professional with a unique blend of industry and academic experience. With a strong educational foundation, including a Ph.D. in Management, she has actively taught MBA students, guided them on various projects, and contributed to their overall development. Her corporate background includes roles in operations and customer experience in the MEENA region of Dubai, where she gained deep insights into CRM, ERP coordination, and client satisfaction. She has published and presented several research papers and attended national and international conferences, including at IIM Kozhikode. She has also cleared several NPTEL Certifications and 3 Google certifications from top reputed Universities. She is a passionate academician, committed to teaching, research, and student mentorship.